Effective Date: [2025/03/27]
Ningbo Aux Yongneng Import and Export Co., Ltd( (“we”) highly values your privacy. This privacy policy (the “Policy”) sets out how we collect, use and protect your personal data when you use [AUX NWCSS] (the “Platform”). If you use our products and services or interact with us through other channels, the respective terms and privacy policies of those products and services will apply.
Ningbo Aux Yongneng Import and Export Co., Ltd, with its address at No. 17 Fenglin Road, Cicheng Town, Jiangbei District, Ningbo City, Zhejiang Province, is the entity which collects and processes your data under this Policy.
2.1 We collect both personal and non-personal data when you use the Platform. Personal data means any information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier of that natural person.
2.2 We collect and use the following categories of data for the purposes stated below. If you choose not to provide us with the personal data listed below, we will not be able to deliver the corresponding services.
| No. | What we collect | How we use it |
|---|---|---|
| 1. | Phone number or email address. | We use them to help you register, log into and manage your account. |
| 2. | Installer information: name, phone number, email address, job number, skill level, position and name of the distributor to which the installer belongs. | We use them to manage installers and to help distributors to assign service orders to installers. |
| 3. | Distributors information: company name, company ID, email address, organization code/name and salesman’s name. | We use them to manage distributors and to assign service orders to distributors. |
| 4. | Order information: client’s name, order number and product information | We use them to manage service orders and to provide installation or maintenance services to our clients. |
| 5. | Photo of installer and product. | We use it to verify and confirm that the installer is providing installation or maintenance services to the specific client. |
3.1 Certain categories of personal data, such as details about your race or ethnicity, religious or philosophical beliefs and so on, are considered more sensitive than other categories of personal data in certain jurisdictions and require a higher level of protection.
3.2 The Platform does not collect any sensitive personal data.
We may collect your data directly from you when you use the Platform, when you provide us information via email or other means, or when you communicate and interact with us. We may also collect your data automatically through the Platform when you use the Platform.
We only process your personal data where this is a legal basis permitted by the applicable law. The legal basis will depend on the context and purpose for which we collect and use your data, which may include:
The Platform may use SDK (software development kits, which is a set of software-building tools for a specific platform) and similar technologies to collect your personal data and for the purposes stated in this Policy. You may control some of these technologies through our Platform settings or through your device settings.
The Platform may include links to third-party websites, plug-ins and applications. Clicking on those links may allow you to visit websites, plug-ins and applications of third parties and how those third parties collect and use your personal data will be governed by their respective privacy policies.
8.1 We may disclose your personal data to our affiliates for the purposes stated in this Policy.
8.2 We may engage a data processor to process your personal data for the purposes of this Policy, in which case we will request the data processor to keep your personal data in strict confidence and only process your data to the extent it is necessary to perform its contractual or statutory obligations.
8.3 We may disclose your personal data to third parties to whom we may choose to sell, transfer or merge our business or our assets, in which case the new owner will assume all our rights and obligations in this Policy.
8.4 We may disclose your personal data for the purposes of national security, law enforcement, or public interests.
8.5 We may also disclose your personal data to other third parties where you have provided consent or when required or permitted by applicable law.
9.1 We may choose to store your personal data on a local server or a server located in a foreign country depending upon the IT configurations of the Platform, which may be adjusted from time to time due to regulatory requirements or our business needs.
9.2 If your personal data is stored on a server in a foreign country, we will take organizational and technical measures to keep your data secure and give your data a level of protection which is comparable to the level of protection required by the law of the country where you reside.
10.1 We will only retain your personal data for as long as necessary to fulfil the purposes set out in this Policy or as required by law.
10.2 Upon the expiration of the retention period, we will delete or anonymize your personal data.
11.1 You may have certain legal rights in relation to processing of your personal data, which may include:
11.2 If you wish to exercise any of these rights, please contact us at [auxdatacompliance@auxgroup.com] in Portuguese or English.
11.3 The above rights may only apply in limited circumstances under the applicable law and if we decide not to respond to your claim for the above rights, we will explain the reason in writing. If you disagree with the decision, you have the right to report and lodge a complaint to the supervisory authority.
The Platform does not collect children’s data. If parents or legal guardians suspect that their children have provided us with personal data inadvertently, they may request such personal data be removed by contacting us at [auxdatacompliance@auxgroup.com] in Portuguese or English.
13.1 We are committed to keeping your personal data secure. We take appropriate organizational and technical measures in accordance with applicable laws to ensure that your personal data is adequately protected against unauthorized access, loss, alteration, and unlawful disclosure.
13.2 In the case that a data incident occurs, we will take immediate actions to contain its impact and investigate the cause of the incident. If we are required to notify you or any supervisory authority under the applicable law, we will notify the relevant parties pursuant to the requirements.
This Policy may be changed from time to time and we will notify you of the updated Policy by posting it on the Platform.
If you have any questions about this Policy, including any requests to exercise your legal rights, please contact us at [auxdatacompliance@auxgroup.com] in Portuguese or English.